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Return & Refund Policy
RETURN & REFUND POLICY
Returns & Refunds
This policy outlines the conditions under which returns and refunds are accepted.
Return Eligibility
We accept return requests within 14 days of delivery. To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale
- Items that show signs of wear, damage, or alteration
- Items returned without original packaging or tags
How to Initiate a Return
To request a return, please contact our customer support team at support@comercevi.com with your order number and reason for return.
Return instructions will be provided after your request is approved.
Return instructions will be provided after your request is approved.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Original shipping fees (if any) are non-refundable.
Original shipping fees (if any) are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please check with your bank or payment provider. You may also contact us for assistance.
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